Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Axminster | GPhC Registration No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Axminster collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection legislation.

Who We Are

Pharmacy Weight Loss Axminster is a GPhC registered online pharmacy weight loss clinic serving Axminster and the wider UK. We operate as a data controller, meaning we are responsible for how your personal and medical data is collected and used.

Data We Collect

When you use our services, we may collect the following types of information:

Personal details: Name, date of birth, address, email address, and phone number.
Health and medical information: Medical history, current medications, weight, BMI, and any other information provided through our consultation forms.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, device information, and pages visited on our website.
Communications: Records of any correspondence between you and our pharmacy team.

How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide appropriate clinical advice.
To process your orders and arrange delivery. Once your order is approved by our pharmacist, we aim to deliver within 1 working day.
To maintain accurate patient records and ensure safe, ongoing care.
To communicate with you regarding your orders, consultations, and any follow-up care.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
To improve our website and services based on anonymised usage data.

Our lawful basis for processing your data includes the performance of a contract, compliance with a legal obligation, and where necessary, the processing of special category health data for the provision of healthcare services.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit our site. We use:

Essential cookies: Required for the website to function correctly.
Analytics cookies: Help us understand how visitors use our site so we can improve it. These are anonymised and do not identify you personally.
Functional cookies: Remember your preferences to enhance your experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Data with Third Parties

We do not sell or rent your personal data to any third parties. We may share your data only in the following circumstances:

Delivery partners: To fulfil and dispatch your order to your address.
Payment processors: To securely process your transactions.
Healthcare professionals: Where clinically necessary or required for your safe treatment.
Regulatory bodies: Such as the GPhC or NHS, where required by law or for regulatory compliance.
IT and website service providers: Who support our systems under strict data processing agreements.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

Data Retention

We retain your personal and medical records for as long as required to provide our services and comply with legal obligations. Pharmacy records are typically retained for a minimum of eight years in line with NHS and regulatory guidance. After this period, data is securely deleted or anonymised.

Data Security

We take the security of your data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised staff only.

Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data. You have the right to access the data we hold about you, request corrections to inaccurate information, and ask us to delete your data where it is no longer necessary. You may also object to certain types of processing or request that we restrict how we use your data. Where processing is based on your consent, you have the right to withdraw that consent at any time. To exercise any of these rights, please contact us using the details below and we will respond promptly.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Axminster
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy was last reviewed and updated in July 2026. We reserve the right to update this policy periodically. Any significant changes will be communicated via our website.